Secret shoppers visit stores to offer an unbiased critique of the customer experience. Churches need the same insight and Greg Atkinson offers just that.
Greg Atkinson, a secret shopper for churches, helps church communicators understand how the welcome experience attracts or repels guests in his book Secrets of a Secret Shopper.
Churches have a responsibility to confront politics, even if it's uncomfortable. Here are three ways communicators can approach it without creating trouble.
When we get stuck in our heads, we develop blind spots about welcoming church members and guests. I learned this lesson when thinking about our church's proximity to public transit.
Not every church has the budget for a massive children's ministry, so how do we avoid banishing them and instead welcome children into our worship services?
Statistics show we're losing visitors quickly. Is your church doing its best to invite, interact with, follow up and retain the new people who walk in?
If you're not willing to extend God's peace, then take down your cross and be the social club you apparently are. Now you're creating a lost generation.